Quality customer support

For any service or billing concern, please contact our customer support team at 1-866-392-7123 Monday through Friday between 8am-8pm Eastern Standard Time and Saturday between 9am-6pm Eastern Standard Time.

Or complete our online support form and a support agent will contact you as soon as possible Click here for Support.

Service questions

If your phone is not working correctly, contact TSI’s repair department at 877-870-9111 and press prompts 3, then 2, and one of our highly qualified representatives will run a test on your line to determine the problem, and if necessary, dispatch a repair technician.

Frequently asked questions

Q1. Will I have to pay a deposit?
Ans. No.

Q2. Will I have to sign a contract?
Ans. No.

Q3. Do you check my credit?
Ans. No

Q4. Will I have to pay my past-due balances with the other phone companies before I can get services from you?
Ans. No.

Q5. If I move, can I keep my phone number and service?
Ans. Yes, there is a $15.00 fee to make a change or to transfer your service however if you are moving to a different area, there is a chance we may need to change your number. To find out if this is necessary, contact one of our customer service reps at 877-870-9111.

Q6. If I haven't made the next month's payment, will you automatically disconnect me?
Ans. No. We will always call and try to work with you before disconnecting your service.

Q7. Can I add or delete phone features in the future?
Ans. Yes, you can modify your plan but there will be an account modification fee that you will need to pay in advance.

Q8. How do I activate Lifeline service with TSI Home Phone?
Ans. In order to activate your TSI Home Phone service you will need to fax a copy of the type of government assistance you receive. This is as simple as a copy of your Medicaid or food stamp card or an award letter you received notifying you of your approval for the program you are enrolled in. Please Fax these documents to 1-800-700-5576. You can also sign up online by Clicking Here..

Once you have faxed the required information please allow between 60-90 minutes for the information to be processed. Once the information is processed you will need to contact our Activations department at 877-870-9111 and press prompt 2. From there you will be required to go through a 10 minute activation process.

If you have any further questions please contact one of our highly qualified customer service representatives at 877-870-9111 prompt 3, and then prompt 2.

Q9. How do I know if I qualify for the Lifeline program?
Ans. Eligibility varies by state but essentially, you qualify if you receive assistance through any one of the following government programs:

	Food Stamps
	Medicaid
	Section 8 housing
	TANF (Temporary Assistance for Needy Families)
	HEAP (Home Energy Assistance Program)
	Supplemental Social Security
	Board of Education Free Lunch Program

If you receive government assistance through a program not listed above, please contact us at 877-870-9111 to see if you qualify.

Q10. Do you service my area?
Ans. Currently TSI services the AT&T, Bellsouth, and Southwestern Bell territories. If you live in an area where one of these companies is the main service provider, TSI will more than likely be able to service you. To find out, contact our activations department at 1-877-870-9111 and press prompt 2.

Q11. How do I register my account for the TSI Online Account Management system?
Ans. In order to gain access to your account online you will need to create a user name and password. You do this by going to www.tsihomephone.com and selecting “Payments and Account Status.”

This will take you to a screen with information on how to pay your bill. In the second paragraph is a link that reads “Click Here”. Click on this link.

You will be directed to the Login and Password screen. If you have not already registered your account, you will need to click on the “Get a User Name now ” link highlighted in blue letters.

Next, you will be directed to the Customer Registration page. You will be asked to enter information about your account including your name, phone number, address and your pin (the last four digits of your social security number). You will also be required to give your account number.

Your account number is located directly under the due date at the upper right hand corner of your bill. If you no longer have your bill, contact one of our highly qualified customer service representatives at 877-870-9111 prompt 3, prompt 2 and they would be more than happy to provide you with this information.

Finally, before the registration process can be completed you will need to create a password for your account and enter a valid email address. This password will be used to login to your account on the website. This password is not the password you will use when attempting to make a payment. That password will be the last four digits of your social security number and was created during your activation (your PIN).

Q12. Can I get Long Distance with my TSI Home Phone service?
Ans. Although TSI does not offer long distance, if this is a product you are interested in, you will need to contact a third party long distance provider. Once you complete that company’s activation process for long distance they will provide you with a four digit PIC code.

You will need to contact TSI ’s customer service department, pay the $15.00 account change fee, and provide the representative with the four digit PIC code. Then allow 24-48 business hours for the long distance to be added to your service. It is important to remember that you will receive two separate bills from both TSI and the Long Distance carrier you have chosen.

Q13.Can I activate new service with TSI online through the TSI Home Phone website?
Ans. Yes, just Click Here to get started now!

You can also activate services by contacting one of our highly qualified representatives at 877-870-9111 prompt 2.

Q14. How can I pay my bill?
Ans.Cash, check, and money orders can be sent through the mail. Just put the payment and the bottom portion of your bill in an envelope and send it to:

TSI Home Phone
P.O. Box 73626
Cleveland, OH 44193

Payments can also be sent either through MoneyGram or Western Union. If you are sending a payment through MoneyGram use your 10-digit TSI home number as the account number and the receive code 2360. To use Western Union your TSI home phone number is used as the account number and the company name will be TSI Home Phone.

You can also make your payment online with a debit or credit card through our online account management system. To make a payment online, just Click Here.

Lastly, one of our highly qualified customer service representatives at 877-870-9111 prompt 3, then prompt 2 can take a credit card or debit card payment over the phone. Our representatives will be more than happy to answer any questions you may have.

Q15. I am not able to pay my bill by the due date on my account, am I able to change my due date?
Ans.Unfortunately, we are not able to change the due date on the bill. If you cannot make the payment on time every month, please contact our customer service department so we may work something out with you.

Q16. I can not pay my bill by the due date, can I have an extension?
Ans.Extensions are granted only through customer service. You can contact customer service at by calling 800-346-4377 to request an extension.

Q17. I would like a phone book, how can I request one?
Ans.You can order a free phone book by calling 800-346-4377. Simply follow the appropriate prompts to place an order for your free phone book.

Q18. How much will my Lifeline bill be?
Ans. Each state has a slightly different Lifeline program. As a result the bill amount will vary from state to state.

If you would like to get an estimate of how much your bill will be with TSI, please contact one of our representatives at 877-870-9111.

Digital Television (DTV) Transition Information

After February 17, 2009, if you have a television receiver with only an analog broadcast tuner, for example “rabbit ears”, you will need a converter box to receive over-the-air broadcasts with an antenna because of the Nation's transition to digital broadcasting.

You will need to take action if you currently watch TV on an analog TV set that is not connected to cable, satellite or other pay TV service. If you own a television with a digital tuner or subscribe to a pay TV service, you will likely continue to receive TV programming as usual after the transition.

Analog-only TVs should continue to work as before with gaming consoles, VCRs, DVD players, and similar products.

Congress created the TV Converter Box Coupon Program for households wishing to keep using their analog TV sets after the transition. The Program allows U.S. households to obtain up to two coupons, each worth $40.00 that can be applied toward the cost of eligible converter boxes. Visit www.dtv2009.gov oor call 1-888-DTV-2009 for information on how to apply for a digital-to-analog Converter Box Coupon.

More information about the DTV transition is available from www.DTV.gov

More resources coming soon

TSI is dedicated to helping our customer's stretch their dollars as far as possible. With that in mind, we are researching additional online resources for our customers. Look for more information on our website coming soon!