If you have recently activated service or have existing service with TSI and have experienced a loss of dial tone, please read the following information and instructions before calling TSI to report the problem:

Loss of dial tone is primarily caused by a wiring problem. If the wiring in question is premise wiring located on your property, the responsibility and cost to repair it is the sole responsibility of the owner or landlord. However, if the loss of dial tone is caused by wiring outside your property, the telephone company is responsible for repairing the damaged or faulty wires. If this is the case, you can call us at "1-888-300-3954" and we will have a technician come out and repair the issue.

If the problem with the wiring is on your property, you can also call us at "1-888-300-3954" and we can refer you to a qualified technician to fix your wiring. Repairs to wiring on your property and any expense associated with that are the responsibility of the customer or landlord.

In many cases you can avoid the cost of hiring a repair technician by solving the problem your self with these very easy troubleshooting tips.

You can troubleshoot wiring issues by reading the following tips and instructions we have provided in the link below.

Continue to the first step.